Rental Terms & Conditions — Aurora Camper
CLAUSE 1: CHECK-IN AND CHECK-OUT TIME
a) Standard Timing: Vehicle Pick-up is available from 14:00. Vehicle Drop-off must be completed until 12:00. If you require a different time, you must contact Aurora Camper in advance for written coordination.
b) Late Return Fees: If the vehicle is returned more than 2 hours late without prior written agreement, a fee of 500 NOK applies. If the return is delayed by more than 4 hours, a fee of 1,000 NOK applies.
CLAUSE 2: PAYMENT AND BOOKING TERMS
a) Prepayment: A 30% deposit of the total rental cost is required to officially confirm and secure the booking.
b) Final Balance: The remaining 70% must be paid in full no later than 10 days before the scheduled start of the rental period.
c) Security Deposit: A valid credit card is strictly required upon pick-up to provide a security deposit of 5,000 NOK.
d) Deductions from Deposit: This deposit amount covers toll roads, ferries, unpaid parking, traffic fines, refueling services, any other expenses related to your rental, and mandatory operational fees.
e) Holding Period: Due to processing delays in the Norwegian national road billing system, the security deposit is held for up to 4 weeks after the rental ends. Upon written request, Aurora Camper will provide a detailed itemized breakdown of all deductions.
f) Mandatory Service & Admin Fees (800 NOK): This total amount is automatically deducted from every security deposit refund to cover essential operating and processing costs:
a. 200 NOK – Payment provider transaction fee (4%).
b. 350 NOK – Professional cleaning, laundry, and vehicle preparation for the next guest.
c. 250 NOK – Administrative fee for processing toll road and ferry invoices.
CLAUSE 3: DIGITAL SIGNATURE & CONTRACT ACCEPTANCE
a) Marketplace Platform Disclaimer: Third-party marketplace platforms (e.g., Indie Campers, etc.) act solely as search aggregators and booking agents; they do not own, operate, or manage the vehicles. Therefore, regardless of the platform used for your booking, all official operations, vehicle handovers, insurance policies, and legal liabilities are strictly and exclusively governed by Aurora Camper’s own Terms & Conditions.
b) Implicit & Digital Acceptance: To ensure a fast, transparent, and completely paperwork-free pick-up process, we utilize a digital acceptance system. No manual signature is required. In accordance with company policy, this rental contract becomes fully binding 24 hours after receiving your booking confirmation email, or automatically upon taking possession of the vehicle, its keys, or starting the trip. It is strictly mandatory for all drivers to review these rules before arrival.
c) Required Actions for Partner Platforms: If you booked through a partner platform, you are required to reply to your booking confirmation email with a simple "I agree" or "Confirmed" and attach clear photos of your driver's license (both sides) for all intended drivers to finalize your digital customer file.
d) Required Actions for Direct Bookings: If you booked directly via our website (auroracamper.com), you can completely skip the verification steps, as all driver information, documents, and terms agreement were securely processed and verified during checkout.
CLAUSE 4: INSURANCE OPTIONS & INSPECTION RULES
a) Insurance Selection: The Lessee must choose one of two options during booking:
Option 1: Full Protection: The price is 270 NOK per day, and the Insurance Deposit is 0 NOK. This option provides full coverage for damage to the windshield, headlights, and body damage caused by gravel impact. In case of an accident or major body damage, the Lessee's maximum financial responsibility is reduced to a capped excess of 5,000 NOK.
Option 2: Free Insurance: The price is 0 NOK per day, and the Insurance Deposit is 16,000 NOK (blocked on your credit card for the duration of the rental). In case of damage or an accident, the Lessee is fully liable for up to 16,000 NOK per incident. When the insurance deposit is refunded, the payment system charges a non-refundable 4% transaction fee.
b) The 72-Hour Inspection Window: The final inspection of the vehicle for any hidden, secondary, or structural damage is officially completed only 72 hours after the vehicle is returned. This timeline allows Aurora Camper to fully wash, clean, and thoroughly inspect the vehicle inside and out. Any damages discovered during this 72-hour window after deep cleaning will be documented and charged to the security/insurance deposit or invoiced to the Lessee in accordance with their chosen insurance plan.
CLAUSE 5: ROADS, FINES, AND TERRITORY
a) Toll Roads and Ferries: A fixed administrative fee of 250 NOK is charged for processing, managing, and transferring all toll road and ferry invoices (AutoPass) incurred during the rental.
b) Parking Administration Fee: If unpaid parking invoices are received by the company after the rental period, an additional administration fee of 50 NOK per invoice will be charged to cover processing costs.
c) Traffic and Speed Fines: For parking tickets or traffic speed fines issued to the company, an administrative fee of 250 NOK is charged to the Lessee in addition to the official fine amount.
d) Territorial Restrictions: Driving the rental vehicle outside of Norway to Sweden or Finland is permitted strictly by prior written agreement only.
e) Seasonal Open-Fire Ban: Open-fire charcoal grills and open campfires are strictly prohibited by Norwegian law in or near forests and uncultivated land from April 15 to September 15. The renter is fully liable for any government fines or damages resulting from a violation of this regulation.
CLAUSE 6: VEHICLE OPERATION & ENGINE SAFETY
a) Dashboard Warning Lights: The Lessee is strictly obliged to stop the vehicle safely as soon as possible if any warning light, gauge, or vehicle alarm system indicates an anomaly (such as engine overheating or low oil pressure). You must immediately contact Aurora Camper. Continuous driving despite warning signals voids all insurance coverage; the Lessee will be held fully liable for all towing, transport, and engine repair costs caused by neglect.
b) Safety While Sleeping: Sleeping or resting inside the vehicle while the petrol/diesel engine is running or while the vehicle is connected to an electric charging station is strictly prohibited for safety, health, and environmental reasons.
CLAUSE 7: CANCELLATION POLICY AND MILEAGE
a) Cancellation Framework:
Cancellation more than 30 days before the rental start: 100% refund of the amount paid minus a 4% transaction fee.
Cancellation less than 30 days before the rental start: 100% of the rental cost is withheld; no refund will be issued.
b) Mileage Allocation: The rental includes 200 km per day, which is totaled for the entire rental period.
c) Excess Mileage: Excess kilometers will be charged at 4 NOK for each extra kilometer driven over the total limit.
d) Unlimited Mileage Option: Can be purchased at 500 NOK per day.
CLAUSE 8: DRIVER REQUIREMENTS
a) Age Restrictions: The minimum age for any authorized driver is 21 years old.
b) Experience Restrictions: All drivers must hold a full, valid driving license that has been issued at least 1 year ago from the rental start date.
CLAUSE 9: WHAT IS INCLUDED IN THE RENTAL
a) Standard Equipment: Every minicamper is fully equipped with:
Sleeping Setup: Mattress, 2 pillows, 2 duvets, 2 blankets, and 2 towels.
Kitchen Setup: Gas stove, refrigerator, sink, water tank, dishes, and cutlery.
Energy Setup: Portable Power Station.
Furniture Setup: Outdoor camping table and 2 chairs.
b) Additional Extras: Optional equipment such as kayaks, SUP boards, a specialized gas grill, and other items can be ordered separately through our official website.
CLAUSE 10: RETURN RULES AND CLEANLINESS
a) Cleanliness Expectation: The vehicle must be returned with a clean interior, washed dishes, and completely free of trash. External vehicle washing is provided by Aurora Camper free of charge.
b) Heavy Soiling & Deep Stains: If deep cleaning or specialized interior detailing is required upon return (including, but not limited to, the elimination of deep stains, chewing gum, tree resin, heavy odors, or fish smell), a fee of 1,500 NOK applies.
c) Fuel and Battery Levels: The vehicle must be returned with a full tank of fuel or a battery charge of at least 95%.
d) Refueling Service Penalty: If the vehicle is not refueled/recharged, the cost of the missing fuel calculated at 28 NOK per liter, plus an additional 250 NOK refueling service fee, will be charged to the Lessee.
e) Smoking Ban: Smoking inside the vehicle is strictly prohibited. Violation of the smoking ban will result in an automatic 3,000 NOK deep-cleaning and professional deodorizing fee.
CLAUSE 11: 24/7 ROADSIDE ASSISTANCE & BREAKDOWN POLICY
a) Technical Faults (Standard Wear and Tear): Technical assistance for breakdowns resulting from standard vehicle wear and tear is provided free of charge.
b) Accidental or Operator Errors: A fixed 1,200 NOK fee applies for roadside assistance incidents caused by accidents, tire punctures, broken glass requiring towing, or operator errors (such as a flat battery due to lights left on, or running out of fuel). In case of any incident, notify Aurora Camper immediately and call the insurance company listed in the policy inside the vehicle.
c) Vehicle Damage Due to Driver’s Negligence: If a technical malfunction or breakdown occurs due to the Lessee’s negligence—including, but not limited to, ignoring dashboard warning lights, engine overheating alerts, driving on unsuitable terrain, or improper vehicle use—the Lessee is automatically held fully liable for all associated costs, including towing, transport, and the full cost of vehicle repairs. In such cases, the rental agreement is terminated immediately. Aurora Camper will not provide a replacement vehicle, and no refund will be issued for any remaining unused rental days.
d) Mechanical Breakdown Due to Natural Wear and Tear (72-Hour Rule): If the vehicle breaks down due to natural wear and tear and becomes completely inoperable, the Lessee must stop driving immediately. The following terms apply:
a. Vehicle Replacement: Aurora Camper will make every effort to provide a replacement vehicle within 72 hours, subject to fleet availability.
b. Termination Due to Unavailability: If a replacement vehicle cannot be provided—due to a lack of available fleet or if the Lessee’s location is too remote—the rental agreement will be officially terminated from the day the breakdown was reported.
c. Key Return via Post: In the event of termination, the Lessee must securely lock the campervan as instructed and return the vehicle keys to Aurora Camper immediately via Norwegian Post (Posten).
d. Refund Policy: The rental fee for the remaining unused days (calculated from the day of the official breakdown notice) will be refunded to the Lessee.
e. Limitation of Liability: The Lessee expressly agrees that they have no right to claim any additional compensation, damages, or reimbursement for associated travel costs, alternative accommodation, missed bookings, flights, or any other financial losses resulting from the breakdown.
CLAUSE 12: PETS POLICY
a) Authorization: Accommodation of pets inside the vehicle is permitted strictly by prior written agreement only.
b) Pet Cleaning Fee: Upon approval, an additional mandatory pet cleaning and sanitization fee of 500 NOK applies to the rental.
We wish you a wonderful and safe journey through the scenic roads of Norway!